I started an auction for a domain on Sedo and the auction ended 3-23-2008. Now today, 4-28-2008 Sedo.com contacts me via Erich Mueller (sedo rep) thatpayment was made.
Now, it’s been 39 days and I truely never figured this buyer was going to pay after 14 days had pasted. I have looked at sedo’s TOS and see nothing with an amount of "time" a deal is "open".
So in the email that I got today from Erich, the Sedo Rep, I placed a call to the phone number provided.
After talking with Erich Mueller (Sedo Rep) on the phone from Sedo…… (this is the first and last time I will be talking to him)!
First off, he is in NO WAY professional about customer service. He must of forgot that just because I am the seller, I am STILL a Sedo Customer! After he got a hint that I was calling off the deal, he was very short and very unprofessional.
My first question to Erich was the amount of time a Buyer has to pay for the sale to be valid after a Sedo auction ends. Erich stated the buyer has 10 days to make payment, after that, the seller has the right to void the sale if they choose. In this case, it has been 29 days past that and a total of 39 days, so I have every right to void the sale if I choose. It is not my fault Sedo didn’t put enough pressure on the buyer to make payment in a timely fashion!!! That’s their job, not mine!
Because Sedo currently (39 days after the auction end) has the payment, Erich STRONGLY advised that I go threw with the transaction. No Kinding! Sedo would lose out on a sale and the commission to go along with it, plus Sedo has to inform it’s customer (buyer) that because it paid at a snails pace, the seller can and Has backed out of the deal.
I had stated to Erich, in 39 days, values change on a domain name and the purchase price that the sedo buyer purchased the domain for 39 days ago, was not what the current value IS as I see it. At this time I informed Erich that I would not be willing to offer the domain any longer to the sedo customer and the sale is Voided!
Now with the short and low toned voice of Erich at this point is really what ticked me off! I felt like saying, boo hoo, go cry to mommy. Base this case on the facts Erich. I don’t give a rat’s ass if the buyer has paid and Sedo has the money in escrow now! The auction closed 39 days ago, the buyer didn’t pay within the 10 days allowed! So as a seller, I have every right to back out on the deal. You Erich are the one who is causing me to pull every domain name that I have listed with Sedo, never list a single domain again and I will be expressing to others, IMO to NOT list domain names on Sedo.com. Yes, one bad apple can ruin it for a lot of people.
Erich, no matter if a situation is positive or negative for your company, I AM also a Sedo customer! So treating me badly is and was not a good idea on your part! Grow up, deals fall threw and it wasn’t my fault. Keep in mind that Sellers on Sedo are customers to and NOT just the buyers!
Jamie Zoch www.DotWeekly.com
Sammy Ashouri
I gave up on Sedo months ago.
**Jamie Says**
Glad to hear that Sammy! You should of filled me in earlier.
graham haynes
Gee are you sure it wasn’t the tooth pain getting the better of you. I understand your frustration but maybe on reflection you will see he thought he was acting in the best interest of Sedo and also save him self making the bad news call to the buyer. Short sighted but to strike out sedo being the main player in auctions, may be an over reaction – especially as you have made your point.
**Jamie Says**
Thank you for your reply Graham. I stick by what I wrote and will never deal with Sedo again and the reason behind it is how Erich treated me at the end of the phone call. I could of added this is the 3rd or 4th No Pay (the others just never paid all together, not just 39 days into the transaction), but I didn’t even want to bring that up. I also didn’t want to bring up the fact that domains are listed on Sedo by people who do not even own the domain, and several have made it to auction, then later pulled because people report them…. Also, if he was acting on the Best Interest of Sedo, he should of remembered that I am a customer as well.
christain
Auctions should be paid for within 24hrs of closing. Something similar happened to me at moniker and they did nothing about it. IMO many of the auction houses run very unprofessional pump and dump operations. There needs to be greater buyer/seller verification before they can even get to the bid process. And as stated above should pay much quicker than 10days.
Thanks
Etab
My first transaction at Sedo took two full months. I’m in the middle of a painfully slow purchase right now. I’ve also been plagued by non-buyers on the site, and I’ve made offers on countless domains that have long since been sold or developed. Sedo is a frustrating marketplace to deal with, but I still use it. At times, it’s not that bad.
dcmike77
Sedo’s lack of CS is a total joke. Competition is heating up fast in this space as new parking companies are poping up and new domainers are looking for better ways to make money (ie turn-key affiliate/product ‘parking’ pages). Sedo is completely contempt with the money they make now and see no reason to change. I will never go back to Sedo. Advice to all: Try Parked.com or anything else.
**Jamie Says**
Thank you dcmike77. I think it’s also fair to point out, there are plenty of other services to list and sell your domain names also.
Afternic.com, SnapNames.com, eBay.com, High End blogs, Forums etc.
John Motson
I think the lack of CS is a trend on the web in any general. Out of sight is truly out of mind.
We all wave it off as nothing until it happens to us.
I recently had to deal with EuroDNS customer reps and it wasn’t a walk in the park, I can tell you that.
The only people I had a nice convo with were the Moniker customer support, at least they appeared friendly.
In general though, these companies look at their bottom line and they don’t give a rats ass if they upset us in the process.
I bet though if Rick Schwartz wanted to park his domains with Sedo they would be a hell of a lot nicer
.
John
**Jamie Says**
Thank you John.
I agree. In my case, it does effect Sedo’s bottom line in a little way, since they will be missing out on the commission. I was happy to pull all my domains I had listed with Sedo and removed the couple I had parked with them as well. It was the best hour I spent today changing dns and adding the domains to other services.
Damir Tankovic
So as a seller, I have every right to back out on the deal. You Erich are the one who is causing me to pull every domain name that I have listed with Sedo, never list a single domain again and I will be expressing to others, IMO to NOT list domain names on Sedo.com. Yes, one bad apple can ruin it for a lot of people. – You are 100% right there – sedo is not the ONLY Company that provides this kind of service – it is sad that you had to find this out this way (I know of many myself).
Good Luck
Daniel Foucachon
Hey, I am in the midst of a slow sedo transaction too…to you have Erich’s phone number? I want to call him too..
Thanks!
Jamie Zoch
@Daniel,
You will have to log in to your Sedo.com account and visit the My Sedo / Transfer Center. Then click on the specific domain and type in a message. They should reply pretty quickly, but I know Erich is pretty slow for what ever reason. Best of luck.
Drew
Several days ago I have received an offer on sedo to buy a domain that matches my business name. After several hours of thinking I decided to buy the domain. I transferred the money to Sedo via paypal and…. 3 days later Sedo wrote me that the transaction has been canceled since it was a fake sale and they are dealing with the seller and Sedo suggested to me to take legal action against the seller. The seller wrote to me it was Sedo’s glitch indeed and showed me their correspondence, where Sedo actually excuses themselves to the seller for this mistake! It’s been 5 days now and Sedo stopped responding to my messages and did not refund my money even if they wrote they will. I am submitting a payment reversal (claim) with paypal to get my money back from Sedo (sedo.com, Sedo.co.uk, Sedo.de), which appears to be a dishonest and untrustworthy business.