I saw a TV commercial for a "free home phone" service called Ooma.com this weekend and decided to head on over to the website this morning to see what it was all about. The problem?

Their website doesn’t resolve (work) for those who do not include www. with the domain name when entering it into a browser for direct navigation! Wow!
Lost visitors, confusing customers and simply a mistake that shouldn’t happen at the stage this company is at.
Yes, we all make mistakes… but if you are advertising your company on TV, one would hope that you would have visited your own website to make sure "it works". Ooma.com is a different domain name than www.Ooma.com! www. is a sub-domain and can resolve your website differently or not at all to what is on Ooma.com itself.
cName records is often the problem when a domain name does not resolve without www. and is an easy fix at your web hosting provider or domain name registrar.
Please visit your own websites and make sure your website resolves (works) if a visitor were to type your domain name with or without www. so you are not losing visitors like Ooma.com is currently. Be sure to also check your website in different web browsers like Internet Explorer, Firefox, Chrome etc.
P.S. This "free phone" service will cost you $197 for the modem thingy!
ooma.com was registered on April 28, 2003 (it was first registered in 1997 but expired and was released from the registry in 2003). Ooma Inc, appears to have purchased the Ooma.com domain name around August 2004 from DomainBlowout.com.


